FAQs

Orders will be accepted beginning in late-May and throughout the High Holidays or until we are sold out. Sign up to be notified when the honey sale opens. Shipping to U.S. destinations is free through August 1, 2022. Applications to become a Honey From The Heart distributor are always welcomed.

We will accept orders throughout the High Holidays or until we are sold out. (Late shipping fees apply to orders placed after August 1st).

We guarantee delivery by Rosh Hashanah for all orders sent to domestic addresses that were placed through September 1st.

Orders will be accepted throughout the High Holidays. We guarantee delivery by Rosh Hashanah for all orders sent to domestic addresses that are placed through September 1st.

Honey From The Heart is sold through a network of participating Jewish organizations across the United States and each of these groups sets their own selling price. You can determine the price for an individual jar by adding a jar to your shopping cart, or you can contact your organization’s honey chairperson for pricing information.

Of course! Just click the ORDER button and select the “I’m a first time buyer and I’m not affiliated with a participating organization”. We hope you will tell your organization about Honey From The Heart.

Honey orders that qualify for free shipping are delivered by bulk mail and the U.S. Postal Service (USPS) has much stricter requirements for bulk mail than they do for first class mail. An address that you’re accustomed to using when you mail something by first class mail may, in fact, have a slight error or non-conformity and the USPS prohibits us from including any addresses in our bulk mailing that don’t fully comply. To ensure compliance with USPS regulations, we immediately test every mailing address when you enter it in your order and reject those that are non-compliant.

We are required to validate the street address as well as the existence of an actual mailbox at that address to which the mail carrier can deliver. Our website does Delivery Point Validation (DPV) and basically validates that there is a mailbox at a particular street number and/or unit number.

On rare occasions, a correct address may be rejected and this is often because a specific unit number cannot be found in the USPS database. It could also be a new or rural address. Please use this Address Verification Tool to research rejected addresses. You don’t need to sign in or register to use the tool.

You have the option to ship to a rejected address by agreeing to a $6.00 fee to cover the additional cost for first-class mail. We cannot guarantee on-time delivery to rejected addresses.

If you’re positive that the address you entered is correct, notify us at support@orthoney.com. Please provide your name, your organization’s name, your order number, the full name and address you tried to enter, and the personalized greeting you would like on the gift card. We will research the address and add it to your order if necessary.

We are required to validate not only the street address but also the existence of an actual mailbox at that address to which the mail carrier can deliver. If you enter a street address that USPS.com finds, but our system rejects it, the address has most likely failed DPV (Delivery Point Validation). The DPV status appears on the USPS Zip Code Lookup when you click the arrow to the right of the address. The DPV Confirmation Indicator must be Y.

You can check if an address is compliant by entering the address into the Address Verification Tool and then reviewing the results that are displayed (you don’t need to sign in or register to use this tool). If the tool shows the address is verified and our system rejects it, the issue is generally that the address is very new; when brand new addresses appear, there is a period of time where the USPS has the address and we do not. We update our data monthly, so it should take less than 31 days for the address to be added.

If you’re positive that the address you entered is correct, notify us at support@orthoney.com. Please provide your name, your organization’s name, your order number, the full name and address you tried to enter, and the personalized greeting you would like on the gift card. We will research the address and add it to your order if necessary.

Some Senior Care Facilities, Security High-Rises and Office Complexes receive all of their mail at a central location and their staff distributes it internally. In these cases, the individual unit numbers are not registered in the USPS database, so when you enter the address with the unit number into your order, our website can’t validate the full address and rejects it. Try reentering it without the unit number. If that’s accepted, we suggest you add the occupant’s unit number to the order in the space designated for Company Name or Care Of, to assist the facility’s staff with delivery.

After your order has been checked out, you can log in to retrieve it and make changes through August 1st. After August 1st please contact support@orthoney.com to determine the status of your order. If your order has not been processed for shipment yet we will update it for you.

Go to your organization’s honey storefront and select the third option (I already ordered honey this year). Enter your 2022 order number or fill in the other information to locate your 2022 order. If the order was already checked out, click “create a new order” and proceed. If the order has not been checked out, click “add a new recipient” and proceed to check out when you are finished adding.

After your order has been checked out, it is not possible to delete a jar. If you cannot reassign the jar to a new recipient (by August 1st), please notify us at support@orthoney.com and if we haven’t processed your order yet, we can flag the jar so it won’t be shipped and also issue a refund if necessary.

You can modify anything on your order through August 1st by logging into your account and clicking on your order. After August 1st, please contact support@orthoney.com to determine the status of your order. If your order has not been processed for shipment yet we will update it for you.

You can modify your order through August 1st by logging into your account and clicking on your order. Once you’ve pulled up your order you can change the recipient name and/or redirect the honey to someone else entirely. After August 1st, please contact support@orthoney.com to determine the status of your order. If your order has not been processed for shipment yet we will update it for you. If you cannot reassign the jar to a new recipient (before August 1st), please notify us at support@orthoney.com and if we haven’t processed your order yet, we can flag the jar so it won’t be shipped and also issue a refund if necessary.

You can modify anything on your order through August 1st by logging into your account and clicking on your order. After August 1st, please contact support@orthoney.com to determine the status of your order. If your order has not been processed for shipment yet we will update it for you.

All honey orders that qualify for free shipping (ordered through August 1st) will be mailed from Atlanta, GA between August 30th and September 8th by bulk mail. Orders placed after August 1st will be sent by first class mail about 2 weeks before Rosh Hashanah. Orders placed less than 2 weeks before Rosh Hashanah are sent by first class mail within 3-5 business days of ordering.

Honey orders submitted early enough to qualify for free shipping are delivered by bulk mail and delivery times can range from a few days to a few weeks. Honey ordered after the free shipping deadline is sent by first class mail and will generally arrive within a week of shipping.

Orders that qualified for free shipping are sent by bulk mail which the post office will not forward or return to sender. Please see free shipping terms. To ensure delivery to the new address you will need to place another order (shipping charges will apply). If you paid shipping charges for the original order, it will be sent by first class mail and should be forwarded to the new address.

Orders that qualified for free shipping are sent by bulk mail which the post office will not hold. Please see free shipping terms. To ensure delivery you will need to order another jar (shipping charges will apply). Please contact support@orthoney.com to request a specific reship date if necessary. If you paid shipping charges for the order, it will be sent by first class mail and should be held at the post office for as long as necessary per the recipient’s hold order with the postal service.

Honey orders that qualified for free shipping are delivered by bulk mail and every package needs to be the exact same size and weight. Therefore, each jar is sent individually and they may not all arrive at the same time. Orders of 8 or more jars to a single address are typically packaged together and shipped by UPS Ground.

Honey orders are sent through the U.S. Postal Service by bulk mail or first class mail (depending on order date) and neither of those mail services includes tracking. Orders of 8 or more jars to a single address are shipped by UPS Ground and can be tracked.

Honey orders that qualified for free shipping are delivered by bulk mail and delivery times fluctuate considerably. Every package is marked with instructions to be delivered by September 22nd. However, each local post office handles bulk mail deliveries differently. As long as the honey arrives by September 24, 2022 (the last day for mail delivery before Erev Rosh Hashanah), it is considered to be “on time.”

Honey received on or before September 24, 2022 (the last day for mail delivery before Erev Rosh Hashanah) is considered ON TIME.

Please confirm that the honey was truly not received by asking the recipient whether or not they got it (the absence of a thank you from the recipient is not a sufficient indicator). Once you are certain that the honey was not received, please contact your local chairperson or support@orthoney.com as soon as possible and no later than 60 days after the holiday. Provide the name and address of the person who did not get their honey and we will gladly re-ship another jar to them along with a letter of apology (to U.S. destinations only).

Please refer to our On Time Delivery Guarantee FAQ for additional conditions.