To qualify for free shipping, your honey order will be sent by a discounted, high volume mail service with stricter requirements than regular mail. An address you’re accustomed to using may have a slight error or non-conformity that will disqualify it from free shipping.
Honey From The Heart doesn’t decide which addresses to reject! The decision comes from the U.S. Postal Service. To comply with USPS regulations for the discounted mail service, we test every address when you enter it into your order.
OPTIONS FOR HANDLING A REJECTED ADDRESS
To qualify for free shipping, you must correct rejected addresses. Please use this Address Verification Tool to research the rejected addresses. You won’t need to sign in or register to use this free tool.
OR
You have the option to proceed with a rejected address by agreeing to a $7.00 fee which covers our additional cost for First-Class mail. (We do not guarantee on-time delivery to rejected addresses.)
On rare occasions, a correct address may be rejected. Typical reasons are:
- The location is brand new construction
- The USPS doesn’t deliver mail to that location (often rural). Provide a PO Box instead.
- The unit number isn’t officially part of the address. Enter the unit number as the Company Name.
If you’re positive that the address you entered is correct, notify us at support@orthoney.com. Please provide your name, your organization’s name, your order number, the full name and address you tried to enter, and the personalized greeting you would like on the gift card. We will research the address and respond with a solution.