FAQs

Orders will be accepted beginning in early June and until Rosh Hashanah (subject to availability after August 25th). Shipping is free through August 1, 2023.

Sign up to be notified when the honey sale opens.

Applications to become a Honey From The Heart distributor are always welcomed.

Orders will be accepted until Rosh Hashanah (subject to availability after August 25th). Late shipping fees are added after August 1st.

We guarantee delivery by Rosh Hashanah for all orders that were placed through August 25th.

We guarantee delivery by Rosh Hashanah for all orders that are placed through August 25th, 2023.

Honey From The Heart is sold through a network of participating Jewish organizations across the United States and each of these groups sets their own selling price. You can determine the price for an individual jar by adding a jar to your shopping cart, or you can contact your organization’s honey chairperson for pricing information.

Of course! Just click the ORDER button and select the “I’m a first time buyer and I’m not affiliated with a participating organization”. We hope you will tell your organization about Honey From The Heart.

To qualify for free shipping, your honey order will be sent by a discounted, high volume mail service with stricter requirements than regular mail. An address you’re accustomed to using may have a slight error or non-conformity that will disqualify it from free shipping.

 

Honey From The Heart doesn’t decide which addresses to reject! The decision comes from the U.S. Postal Service. To comply with USPS regulations for the discounted mail service, we test every address when you enter it into your order.

 

OPTIONS FOR HANDLING A REJECTED ADDRESS

To qualify for free shipping, you must correct rejected addresses. Please use this  Address Verification Tool to research the rejected addresses. You won’t need to sign in or register to use this free tool.

OR

You have the option to proceed with a rejected address by agreeing to a $7.00 fee which covers our additional cost for First-Class mail. (We do not guarantee on-time delivery to rejected addresses.)

 

On rare occasions, a correct address may be rejected. Typical reasons are:

1. The location is brand new construction
2. The USPS doesn’t deliver mail to that location (often rural). Provide a PO Box instead.
3. The unit number isn’t officially part of the address. Enter the unit number as the Company Name.

 

If you’re positive that the address you entered is correct, notify us at support@orthoney.com. Please provide your name, your organization’s name, your order number, the full name and address you tried to enter, and the personalized greeting you would like on the gift card. We will research the address and respond with a solution.

If you entered an address on USPS Zip Code Lookup, and the USPS showed it exists, but our system rejected it, the address you entered is most likely missing some information that caused it to fail the Delivery Point Validation (DPV) test.

 

The DPV test determines if there is an actual mailbox (delivery point) that the mail carrier can deliver to, and the DPV code must equal Y to qualify for free shipping. You can find the DPV code on the USPS Zip Code Lookup by clicking the down arrow to the right of each displayed address.

 

To check if an address is compliant for free shipping, enter the address into the Address Verification Tool and review the results that are displayed. You won’t need to sign in or register to use this free tool. If the tool shows the address is verified and we rejected it, the issue is generally that the address is new construction. We update our data monthly, so there might be a slight lag.

 

If you’re positive that the address you entered is correct, notify us at support@orthoney.com. Please provide your name, your organization’s name, your order number, the full name and address you tried to enter, and the personalized greeting you would like on the gift card. We will research the address and respond to you with a solution.

Some Senior Care Facilities, Security High-Rises and Office Complexes do not register their individual unit numbers with the U.S. Postal Service. This is because the mail carrier delivers all of their mail to a central location and the mail is distributed internally by their staff.

In these cases, if you include the unit number when you enter the address, our system will reject it. Try reentering the address without the unit number. If that’s accepted, we suggest you add the occupant’s unit number to the order in the space designated for Company Name or Care Of, to assist the facility’s staff with delivery.

After your order has been checked out, you can log in to retrieve it and make changes through August 1st. After August 1st please contact support@orthoney.com to determine the status of your order. If your order has not been processed for shipment yet we will update it for you.

Go to your organization’s honey storefront and select the third option (I already ordered honey this year). Enter your 2023 order number or use one of the other options to locate your 2023 order. If the order was already checked out, click “create a new order” and proceed. If the order has not been checked out, click “add a new recipient” and proceed to check out when you are finished adding.

After your order has been checked out, it is not possible to delete a jar. Please consider reassigning the jar to a new recipient (by August 1st). If you don’t want to reassign the jar to a new recipient or it’s after August 1st, please notify us at support@orthoney.com. If your order hasn’t already been processed for shipment, we will flag the jar so it won’t be shipped, and issue a refund.

You can modify your order through August 1st by logging into your account and clicking on your order. After August 1st, please contact support@orthoney.com to determine the status of your order. If it has not been processed for shipment yet, we will update it for you.

You can modify your order through August 1st by logging into your account and clicking on your order. You can change the recipient name or redirect the honey to someone else entirely. If you wish to cancel the shipment instead, please notify us at support@orthoney.com.

After August 1st, please contact support@orthoney.com for assistance. If your order hasn’t already been processed for shipment, we will change it for you, or if you prefer, we will flag the jar so it won’t be shipped and issue a refund.

You can modify anything on your order through August 1st by logging into your account and clicking on your order. After August 1st, please contact support@orthoney.com to determine the status of your order. If your order has not been processed for shipment yet we will update it for you.

Honey orders that qualify for free shipping will be mailed from Atlanta, GA between August 21st and August 31st.

Orders with paid shipping will be sent by First-Class mail on September 1st.

Orders placed after August 25th will be sent by First-Class mail, typically within 5 business days of ordering.  Delivery by Rosh Hashanah is not guaranteed.

Honey orders submitted early enough to qualify for free shipping are delivered by a discounted, high volume mail service, and delivery times can range from a few days to a few weeks.

Honey orders with shipping charges are sent by First-Class mail and typically arrive within a week of shipping.

Refer to the Shipping Schedule.

Orders submitted early enough to qualify for free shipping are delivered by a discounted, high volume mail service which does not include forward or return to sender services. Please refer to the Free Shipping Terms. To ensure delivery to the new address you will need to place another order (shipping charges will apply).

If you paid shipping charges when you placed the order, it will be sent by First-Class mail and should be forwarded to the new address.

Orders submitted early enough to qualify for free shipping are delivered by a discounted, high volume mail service which does not include hold service. Please refer to the Free Shipping Terms. To ensure delivery, you will need to order another jar (shipping charges will apply). Please contact support@orthoney.com to request a specific reship date if necessary.

If you paid shipping charges when you placed the order, it will be sent by First-Class mail and should be held at the post office for as long as necessary per the recipient’s hold order with the Postal Service.

Orders submitted early enough to qualify for free shipping are delivered by a discounted, high volume mail service and every package is sent individually. They may not all arrive at the same time. If any of the honey doesn’t arrive as of September 15th, please refer to the On Time Delivery Guarantee on the Shipping page.

Orders with shipping charges in which several jars are going to a single address, may (at our discretion) be packaged together and shipped by UPS Ground. Please contact support@orthoney.com to inquire about the shipping method for your order.

Orders of 8 or more jars to a single address are packaged together and shipped by UPS Ground.

Tracking information is available only for orders shipped by UPS Ground. Orders with several (usually 8 or more) jars, all going to the same address are shipped by UPS Ground.

Every package is marked with instructions to be delivered by September 12th. However, each local post office handles bulk mail deliveries differently. As long as the honey arrives by September 15, 2023 (Erev Rosh Hashanah), it is considered to be “on time.”

Honey received on or before September 15, 2023 is considered ON TIME.

The post office doesn’t always complete honey deliveries on time. When this happens, Honey From The Heart will gladly send a replacement to the same address, along with a letter of apology.

Visit our Shipping page for instructions on how to report a missing shipment.

Please refer to our On Time Delivery Guarantee FAQ for additional conditions.