Accordian Order

Click Create An Order and follow the prompts.

Select a grid view above by clicking either the Orders button (to see this year’s orders) or the Old Orders button (to see all available older orders).

• If HOLD, PAID or UNPAID appears in Status column in the grid above, click recipient’s name. Then click Edit.
• If PROCESSING appears in the Status column for that recipient in the grid above, contact support@orthoney.com for assistance.

• If HOLD, PAID or UNPAID appears in Status column in the grid above, click recipient’s name. Then click Edit.
• If PROCESSING appears in the Status column for that recipient in the grid above, contact support@orthoney.com for assistance.

• If HOLD, PAID or UNPAID appears in Status column in the grid above, click recipient’s name. Then click Edit.
• If PROCESSING appears in the Status column for that recipient in the grid above, contact support@orthoney.com for assistance.

You cannot change the number of jars ordered for a recipient. Try one of these options instead:

• If HOLD appears in Status column for that recipient in the grid above, delete the recipient with the wrong quantity and add them back to the order as a new recipient with the correct quantity. Refer to Delete Recipient from Order and Add Recipient to Order for instructions.
• If PAID, UNPAID or PROCESSING appears in Status column for that recipient in the grid above, to increase their quantity create a new order for the additional quantity. Refer to Add Recipient to Order for instructions.
• If PAID, UNPAID or PROCESSING appears in Status column for that recipient in the grid above, to decrease their quantity contact support@orthoney.com for assistance.

• If HOLD appears in the Status column for the order in the grid above, click the order number to open the order, then click Add Recipient.
• If PAID, UNPAID or PROCESSING appears in the Status colum for the order in the grid above, start a new order. Refer to Create New Order for instructions.

If HOLD appears in Status column for that recipient in the grid above, click their name to open the order. Then click Edit and select Delete.
If PAID, UNPAID or PROCESSING appears in the Status column for that recipient in the grid above, you cannot delete them. Try one of these options instead:

• If PAID or UNPAID appears in Status column you can send to a different person by changing the name, address and greeting. Refer to Change Recipient Name for instructions.
• If you don’t want to send to someone else, contact support@orthoney.com for assistance.
• If PROCESSING appears in Status column, contact support@orthoney.com for assistance.

• Hover your cursor over an order number in the grid to see the recipients.
• Select the orders you want merged.
• In the Action Item dropdown click Merge Orders.
• Click Submit
  IMPORTANT: Here’s what happens when you merge orders:
  • All of the Old Orders you select to be merged will be combined into a single New Order that will include all of the recipients from the selected Old Orders.
  • All of the Old Orders you select to be merged will be permanently deleted from your account when the New Order is created.
  • You will be able to fully edit the New Order (revise, delete, and add recipients).

Click Account Profile. Then click Edit.