Place an Order

Click Create An Order and follow the prompts.

All available previous orders appear in the grid. Start by clicking an order number, then follow the prompts.

Review/Manage my Order

  • If HOLD, PAID or UNPAID appears in Status column in the grid below, click recipient’s name. Then click Edit.
  • If PROCESSING appears in the Status column for that recipient, contact support@orthoney.com for assistance.
  • If HOLD, PAID or UNPAID appears in Status column in the grid below, click recipient’s name. Then click Edit.
  • If PROCESSING appears in the Status column for that recipient, contact support@orthoney.com for assistance.
  • If HOLD, PAID or UNPAID appears in Status column in the grid below, click recipient’s name. Then click Edit.
  • If PROCESSING appears in the Status column for that recipient, contact support@orthoney.com for assistance.

You cannot change the number of jars ordered for a recipient. Try one of these options instead.

  • If HOLD appears in Status column for that recipient, delete the recipient with the wrong quantity and add them back to the order as a new recipient with the correct quantity. Refer to Delete Recipient from Order and Add Recipient to Order for instructions.
  • If PAID, UNPAID or PROCESSING appears in Status column for that recipient, to increase their quantity create a new order for the additional quantity. Refer to Add Recipient to Order for instructions.
  • If PAID, UNPAID or PROCESSING appears in Status column for that recipient, to decrease their quantity contact support@orthoney.com for assistance.
  • If HOLD appears in the Status column for the order, click the order number in the grid to open the order, then click Add Recipient.
  • If PAID, UNPAID or PROCESSING appears in the Status colum for the order, start a new order. Refer to Create New Order for instructions.

If HOLD appears in Status column for that recipient, click their name to open the order. Then click Edit and select Delete.
If PAID, UNPAID or PROCESSING appears in the Status column for that recipient, you cannot delete them. Try one of these options instead:

  • If PAID or UNPAID appears in Status column you can send to a different person by changing the name, address and greeting. Refer to Change Recipient Name for instructions.
  • If you don’t want to send to someone else, contact support@orthoney.com for assistance.
  • If PROCESSING appears in Status column, contact support@orthoney.com for assistance.

Click Account Profile. Then click Edit.

Update my Contact Information or Password

Click Account Profile. Then click Edit.