Accordian Dashboard

Click Create An Order and follow the prompts.

Click “Manage Orders” from the menu to the left and refer to the Instructions and How To’s menu on that page.

• Select a grid view above by clicking either the Orders button (to see this year’s orders) or the Old Orders button (to see all available older orders).

Click “Manage Orders” from the menu to the left and refer to the Instructions and How To’s menu on that page.

• If HOLD, PAID or UNPAID appears in Status column in the grid above, click recipient’s name. Then click Edit.
• If PROCESSING appears in the Status column for that recipient in the grid above, contact support@orthoney.com for assistance.

Click “Manage Orders” from the menu to the left and refer to the Instructions and How To’s menu on that page.

• If HOLD, PAID or UNPAID appears in Status column in the grid above, click recipient’s name. Then click Edit.
• If PROCESSING appears in the Status column for that recipient, contact support@orthoney.com for assistance.

Click “Manage Orders” from the menu to the left and refer to the Instructions and How To’s menu on that page.

• If HOLD, PAID or UNPAID appears in Status column in the grid above, click recipient’s name. Then click Edit.
• If PROCESSING appears in the Status column for that recipient in the grid above, contact support@orthoney.com for assistance.

You cannot change the number of jars ordered for a recipient but you can try a few options that might be helpful.
Click “Manage Orders” from the menu to the left and refer to the Instructions and How To’s menu on that page.
First click Manage Orders:

• If HOLD appears in Status column for that recipient in the grid above, delete the recipient with the wrong quantity and add them back to the order as a new recipient with the correct quantity. Refer to Delete Recipient from Order and Add Recipient to Order for instructions.
• If PAID, UNPAID or PROCESSING appears in Status column for that recipient in the grid above, to increase their quantity create a new order for the additional quantity. Refer to Add Recipient to Order for instructions.
• If PAID, UNPAID or PROCESSING appears in Status column for that recipient in the grid above, to decrease their quantity contact support@orthoney.com for assistance.

Click “Manage Orders” from the menu to the left and refer to the Instructions and How To’s menu on that page.

• • If HOLD appears in the Status column for the order in the grid above, click the order number to open the order, then click Add Recipient.
  • If PAID, UNPAID or PROCESSING appears in the Status column for the order in the grid above, start a new order. Refer to Create New Order for instructions.

Click “Manage Orders” from the menu to the left and refer to the Instructions and How To’s menu on that page.

• If HOLD appears in Status column for that recipient in the grid above, click their name to open the order. Then click Edit and select Delete.
• If PAID, UNPAID or PROCESSING appears in the Status column for that recipient in the grid above, you cannot delete them. Try one of these options instead:
• • If PAID or UNPAID appears in Status column you can send to a different person by changing the name, address and greeting. Refer to Change Recipient Name for instructions.
  • If you don’t want to send to someone else, contact support@orthoney.com for assistance.
  • If PROCESSING appears in Status column, contact support@orthoney.com for assistance.

Click “Manage Orders” from the menu to the left and refer to the Instructions and How To’s menu on that page.

Click Account Profile. Then click Edit.