Place an Order

Click Create An Order and follow the prompts.

Click Mangage Orders.

  • All available previous orders appear in the grid. Start by clicking an order number, then follow the prompts.

Review/Manage my Order

Click Mangage Orders.

  • If HOLD, PAID or UNPAID appears in Status column in the grid, click their name. Then click Edit.
  • If PROCESSING appears in the Status column for that recipient, contact support@orthoney.com for assistance.

Click Mangage Orders.

  • If HOLD, PAID or UNPAID appears in Status column in the grid, click their name. Then click Edit.
  • If PROCESSING appears in the Status column for that recipient, contact support@orthoney.com for assistance.

Click Mangage Orders.

  • If HOLD, PAID or UNPAID appears in Status column in the grid, click their name. Then click Edit.
  • If PROCESSING appears in the Status column for that recipient, contact support@orthoney.com for assistance.

You cannot change the number of jars ordered for a recipient. Try one of these options instead. First click Mangage Orders:

  • If HOLD appears in Status column for that recipient, delete the recipient with the wrong quantity and add them back to the order as a new recipient with the correct quantity. Refer to Delete Recipient from Order and Add Recipient to Order for instructions.
  • If PAID, UNPAID or PROCESSING appears in Status column for that recipient, to increase their quantity create a new order for the additional quantity. Refer to Add Recipient to Order for instructions.
  • If PAID, UNPAID or PROCESSING appears in Status column for that recipient, to decrease their quantity contact support@orthoney.com for assistance.

Click Mangage Orders.

    • If HOLD appears in the Status column for the order, click the order number in the grid to open the order, then click Add Recipient.
    • If PAID, UNPAID or PROCESSING appears in the Status colum for the order, start a new order. Refer to Create New Order for instructions.

Click Mangage Orders.

  • If HOLD appears in Status column for that recipient, click their name to open the order. Then click Edit and select Delete.
  • If PAID, UNPAID or PROCESSING appears in the Status column for that recipient, you cannot delete them. Try one of these options instead:
    • If PAID or UNPAID appears in Status column you can send to a different person by changing the name, address and greeting. Refer to Change Recipient Name for instructions.
    • If you don’t want to send to someone else, contact support@orthoney.com for assistance.
    • If PROCESSING appears in Status column, contact support@orthoney.com for assistance.

Update my Contact Information or Password

Click Account Profile. Then click Edit.