Shipping

On Time Delivery Guarantee

Honey is considered on time if it arrives on or before the start of Rosh Hashanah.

Honey From The Heart guarantees delivery by Rosh Hashanah for orders that were placed through our website 14 days before the holiday. If the package doesn’t arrive on time, we will send a free replacement to the same address, along with a letter of apology, if we are notified of the missing shipment withinn 30 days after Rosh Hashanah

On time delivery cannot be guaranteed for orders that were:

Sent to a rejected, incorrect, incomplete or outdated mailing address

Sent to an address with a temporary mail hold or forwarding request during the delivery period.

Placed less than 14 days before Rosh Hashanah

Please wait until after Rosh Hashanah to report a missing shipment — as the Honey From The Heart team observes the holiday. Reshipment requests will be reviewed once normal operations resume following the holiday.

How to Report a Missing Shipment:

Email your request for reshipment to support@orthoney.com. All requests must include:

Recipient’s name, mailing address and order number

The package hasn’t arrived

The address you provided was and still is correct

Recipients did not have a mail hold in place during the delivery window of 9/15–9/22.

Shipping Charges

Shipping is free for orders placed THROUGH August 4, 2025.

After August 4, a shipping charge of $8.00 per jar is added to cover postage.

We accept orders addressed APO/FPO/DPO addresses (Army Post Office, Fleet Post Office, Diplomatic Post Office), for an additional $10.00 shipping fee, regardless of order date.

Honey From The Heart only ships within the U.S.

Shipping Schedule

Our goal is for all honey to be received in time for Erev Rosh Hashanah. While some free shipping orders may arrive earlier than expected, we believe early delivery is preferable to late delivery.

Orders submitted at least two weeks before Rosh Hashanah are guaranteed to arrive by the holiday. Orders placed within the two weeks leading up to Rosh Hashanah will be processed promptly, but delivery by the holiday cannot be guaranteed.

Free Shipping

Orders with free shipping are scheduled to ship by region as follows:

West Coast: September 6, 2024 (These states are expected to take the longest for delivery.)

Central U.S.: September 10, 2024

East Coast: September 12, 2024

Southeastern U.S.: September 17, 2024

Orders with shipping charges that are checked out on our website through September 12, 2024 are scheduled to be shipped on September 20, 2024, and are guaranteed to arrive in time for Rosh Hashanah.

Delivery

All orders are shipped from Atlanta, GA.

Free shipping orders can take from a few days to as much as 3 weeks to be delivered, generally depending on the distance from Atlanta.

We continue to accept orders after Rosh Hashanah, orders placed less than two weeks before the holiday may not arrive on time.

For additional shipping information please visit our FAQ page.